Terms & conditions

General terms and conditions of sale, delivery and payment for the Infuzion System® online shop.

Last updated: 8 September 2026. Version 2.0. A PDF of the previous printed version is available for download; where the two differ, the version published on this website applies.

1. Who we are and who these terms apply to

These terms are issued by Medicera Group SIA, Vilandes iela 8-22, LV-1010 Riga, Latvia (the "Seller", "we", "us"). Registration number: 50203240641. VAT number: LV50203240641. Contact: contact@infuzionsystem.com, +46 8 544 853 00.

The Infuzion System® online shop is a business-to-business shop. It is open only to clinics, salons, distributors and other professional customers (the "Buyer") who have been approved for an account. We do not sell to consumers, and consumer protection legislation such as the right of withdrawal for distance sales does not apply to purchases made in the shop.

Unless expressly agreed otherwise in writing, these terms apply to all offers, quotations, orders, agreements and deliveries of goods and services between the Seller and the Buyer. By placing an order the Buyer accepts these terms. The Buyer's own general or special purchasing conditions do not apply unless we have expressly accepted them in writing for an individual transaction. Such acceptance does not extend to other transactions.

If an individual offer or agreement contains provisions that deviate from these terms, the remaining provisions of these terms continue to apply.

2. Account and eligibility

Access to the shop requires a customer account approved by us or by the distributor responsible for the Buyer's market. We may decline or close an account at our discretion, for example if the Buyer is not a professional customer or has overdue invoices.

The Buyer is responsible for all orders placed through its account and for keeping its login credentials confidential. Orders placed by persons with access to the Buyer's account are binding on the Buyer.

3. Products and professional use

The products in the shop are intended for professional use by trained personnel in accordance with the instructions, protocols and training provided by us. The Buyer is responsible for using the products correctly, for complying with the laws and regulations that apply to its own business, and for informing its clients appropriately.

Product descriptions, images, technical data sheets and marketing material are provided for information. Minor deviations in colour, packaging or properties that are technically unavoidable do not constitute a defect.

4. Prices and quotations

All prices are stated exclusive of VAT and other applicable taxes and duties, ex works, without discount, in the currency shown in the shop (EUR or SEK). VAT is added at checkout where applicable. For deliveries outside the EU the Buyer is responsible for import duties, import VAT and customs handling fees.

Quotations are non-binding, but we honour the prices stated in a quotation for 14 days from the date it was sent. When ordering without an agreed price, the prices shown in the shop at the time of the order apply, regardless of earlier pricing. We reserve the right to correct obvious pricing errors.

5. Orders and order confirmation

An order becomes binding when we have sent an order confirmation. We reserve the right to refuse an order for which we have not issued a quotation; in that case we notify the Buyer in writing within five working days of receiving the order.

Goods that are not in stock can be procured on request. Such orders must be placed in writing with a clearly stated delivery date. Ordered non-stock goods are invoiced when they arrive at our warehouse and cannot be returned. For larger orders we may require a bank guarantee or advance payment.

If the Buyer wishes to pay online for goods that cannot be delivered immediately, we will inform the Buyer of the expected delivery date before payment is taken.

6. Payment

Payment methods. The following payment methods are offered in the shop, depending on the Buyer's account:

• Invoice. Payment terms are 15 days net from the invoice date, without deduction. Part payment of an invoice is not accepted. Remarks against an invoice must be made within 5 days of the invoice date.
• Card and online payment. Card payments (Visa, Mastercard), Revolut Pay, Apple Pay and Google Pay are processed by Revolut on a secure payment page hosted by Revolut. We never receive or store full card details; we receive the payment status, the card type and the last four digits of the card number. When you pay online, Revolut and its affiliates process the transaction on our behalf, and the charge appears on your statement under our business name.

Advance payment. We may at any time require advance payment or other security before delivery. If the order value exceeds EUR 2,000, or if the Buyer has an overdue invoice, we may require advance payment and may withhold delivery until it has been received. If advance payment is not made, we may waive our delivery obligation without affecting our right to compensation.

Late payment. If the payment deadline is exceeded we may charge late payment interest of 2.00 % per month, calculated cumulatively on the principal amount; part of a month counts as a whole month. A reminder fee is payable in accordance with the law. If we engage a third party for collection, the Buyer must pay extrajudicial collection costs of 12 % of the amount claimed (invoice amount plus accrued late payment interest), in addition to all legal costs. Only payments made in a manner indicated by us are valid.

We may set off payments received first against costs and late payment interest owed by the Buyer, and then against the oldest outstanding invoices, even if the Buyer has indicated a different invoice.

Cancellation by the Seller. We may cancel the agreement if the Buyer fails to meet its obligations, has been granted a moratorium, has been declared bankrupt or if a bankruptcy petition has been filed. If we petition for the Buyer's bankruptcy, the Buyer must pay the full amount owed together with all legal, extrajudicial and filing costs.

7. Delivery

Deliveries are made ex works (FOB) from our warehouse in Sweden. Delivery options, costs, delivery times and the countries we deliver to are described on our Delivery and returns page and shown at checkout. Risk in the goods passes to the Buyer when the goods are handed over to the carrier.

We have fulfilled our delivery obligation when we have offered the goods once at the time agreed with the Buyer. If the Buyer refuses to accept the goods, the carrier's report of the delivery attempt applies, and the Buyer must pay the costs of return shipping, storage and any other costs. We store refused goods for thirty days after the agreed delivery time and inform the Buyer in writing that they can be collected against cash payment. After that period we may resell the goods to third parties or take them back.

The deadline for delivery on call is four months from the date the purchase agreement was concluded, unless otherwise agreed. After that period we may demand payment for the goods sold on call.

8. Delayed delivery

A delayed delivery within reasonable limits does not entitle the Buyer to compensation or to terminate the agreement. If the Buyer has agreed with us in writing that a specific delivery time must not be exceeded, the Buyer may cancel the agreement without judicial intervention once the agreed period has expired.

9. Force majeure

Force majeure means that the fulfilment of the agreement is prevented, hindered or delayed by circumstances beyond our control, including war, insurrection, mobilisation, unrest, government measures, strikes or threats of strikes, exchange rate disturbances, business interruptions due to fire, burglary, sabotage or natural events, transport and delivery difficulties caused by weather, roadblocks or accidents, and supplier problems caused by extreme circumstances. In the event of force majeure we may cancel the agreement or postpone the fulfilment of our obligations without any obligation to pay compensation.

10. Retention of title

We retain ownership of all delivered goods, from this and previous deliveries, until the Buyer has fulfilled all its payment obligations. If the Buyer breaches these terms, or if we have reason to believe that the Buyer will not fulfil its obligations, we may take back the delivered goods. The Buyer pays the costs of return, and returned goods are credited according to their value at the time of return.

11. Returns

Returns are accepted only after prior written agreement with us. Please contact contact@infuzionsystem.com before sending anything back.

The following applies to approved returns:

• Only intact goods in unopened original packaging can be returned.
• A return fee of 20 % of the invoiced amount is charged. Depending on the nature of the return we may charge additional handling fees.
• Only goods received by us within three months of the invoice date are eligible for a refund of the calculated value. Return shipping costs are paid by the Buyer.
• A copy of the original invoice must accompany the return.
• Goods that are not listed on the invoice, and non-stock goods ordered specially for the Buyer, are not taken back.
• If returned goods are not approved, we notify the Buyer in writing within thirty days of receipt. The goods are then available for collection for one week, after which we may dispose of them without compensation.
• Unclaimed packages are charged a return fee of SEK 450 excluding shipping.

12. Refunds

Refunds for approved returns, cancelled orders and accepted complaints are always made to the original payment method. We never refund in cash.

• Payments made by card, Revolut Pay, Apple Pay or Google Pay are refunded through Revolut to the card or account used for the purchase. We initiate the refund within 14 days of approving the return or complaint; it normally reaches the Buyer's account within 5 to 10 banking days thereafter, depending on the Buyer's bank.
• Invoice purchases are refunded by credit note, which is set off against outstanding invoices or paid to the Buyer's bank account.

The same refund rights apply regardless of the card type or payment method used.

13. Complaints and defects

1. The Buyer's payment obligation is not suspended because a complaint has been submitted. Complaints must be made to us in writing within the periods stated in this section.
2. No complaint is considered if the Buyer has processed or resold the goods when the alleged defect could easily have been discovered beforehand. Technically unavoidable minor deviations in colour and properties do not give rise to a complaint.
3. Complaints regarding visible errors such as wrong format, weight, quantity, packaging or price must be submitted within 3 days of delivery.
4. Complaints regarding the quality of the delivered products must be submitted within 7 days of the Buyer discovering the defect, and in no case later than six months after delivery. Where the packaging states a shorter shelf life, complaints must be submitted within that period.
5. Our liability for defects in delivered goods, documentation, processing, advice, supervision and inspection never exceeds 3.5 times the invoice amount of the goods proven to be defective.
6. We are not liable for damage that has occurred when the product has been used after its expiry date, has been applied or used incorrectly, or has been used in combination with products not supplied by us. We are in no case liable for consequential damage of any kind.
7. The Buyer bears the burden of proving that the goods subject to the complaint are the goods delivered by us.

14. Transport damage

Visible damage to goods that can be assumed to have occurred during transport must be reported to the driver immediately. The damage must be noted on the waybill and acknowledged by the driver, after which it is reported to the carrier. This is necessary for us to be able to claim compensation from the carrier. A Buyer who does not follow these instructions is deemed to have approved the delivery and cannot subsequently complain about inaccuracies attributable to that delivery.

15. Intellectual property

We reserve the right to provide the goods with our own company name and brand. All intellectual property rights (copyright, patents, trademarks and company name rights) in the goods sold and in materials such as technical data sheets and advertising material made available by us belong to us. The Buyer respects these rights and follows our instructions for their use, and must not use our trademarks or other distinguishing marks as part of an internet domain name or alphanumeric telephone number. The Buyer must notify us if it becomes aware of a third party infringing these rights.

16. Courses and training

Registration for a course is binding. Course days cannot be rebooked and the course fee is non-refundable. We reserve the right to cancel a course no later than 24 hours before it starts; in that case the entire course fee is refunded. Incidental costs such as travel and hotel, and any consequential costs, are not reimbursed.

17. Personal data

We process personal data about the Buyer's contact persons and users in order to administer accounts, orders, invoicing, delivery and support, and to meet our legal obligations. How we do this is described in our Privacy policy. The Buyer agrees that we register the Buyer's details and purchase history in our customer database, the rights to which belong to us.

18. Complaints about our service

If you are dissatisfied with a product, a delivery or a payment, contact contact@infuzionsystem.com or +46 8 544 853 00 and we will try to resolve the matter with you directly. Clients of a clinic who wish to report a concern about a treatment can use our quality complaint form.

19. Applicable law and disputes

Swedish law applies to the agreement between the parties. All disputes are to be settled by the competent court within the Seller's area of establishment.

20. Changes to these terms

These terms apply indefinitely and may be amended with immediate effect without prior notice. The version published on this website at the time of the order applies to that order. Where a printed or PDF version differs from the version on this website, the website version prevails.